Warranty
Built to last. Backed for years. Supported for life.
Every Phantom Arcade is more than a machine — it’s a long-term investment in fun. That’s why every build is backed by a 5-year warranty and lifetime support from the team that built it.
One of the best warranties in custom arcades: 5 years parts and labor, lifetime support.
Parts and labor coverage for five years.
Real people. Real help. For the life of your arcade.
Premium craftsmanship. Long-term peace of mind.
Phantom Arcades // Play for years to comeGood games. Better times.
What’s covered
A warranty that goes beyond the basics.
5-year parts coverageWe cover all major components for five years, so you can play with confidence.
5-year labor coverageIf it needs fixing, we’ll handle the labor for five years.
Lifetime technical supportReal people. Real help. For the life of your arcade.
Premium craftsmanshipDesigned, built, and supported in-house for a higher standard of quality.
How warranty support works
Getting help is simple, fast, and personal.
- Contact Phantom
Reach out by our Support page, email, or phone. Real humans on our team will get back to you quickly.
- We diagnose the issue
We’ll troubleshoot with you remotely and determine the best solution — repair, replacement, or guidance.
- We get you playing again
We ship parts, handle service, or walk you through the fix — whatever it takes to get you back in the game.
Our promise
More than a warranty. A relationship.
When you buy a Phantom Arcade, you’re not just a customer — you’re part of our arcade family. We stand behind every build, and we’re here for the long haul.
What makes Phantom different
It’s not just what we build, it’s how we build it.
Every arcade goes through a rigorous quality control process before it ships.
We keep detailed build records for better, faster support.
You’ll receive a video of your arcade being tested before it leaves our shop.
Built with the future in mind, so you can easily upgrade as new tech becomes available.
Frequently asked questions
Quick answers to common questions about our warranty.
What does the 5-year warranty cover?
What is included in lifetime support?
How do I request service?
Are replacement parts available after the warranty period?
Still have questions?